WHAT IS INDIAN TERRAIN’S CANCELLATION POLICY?
We, at Indian Terrain, are committed to making your shopping experience enjoyable and rewarding. In the rare event that you are not completely satisfied with what you ordered, you can cancel an order within 24 hours of order placement. This includes items purchased on sale as well.
After 24 hours of order placement, cancellation is not possible. In this case, you can initiate a return upon receiving the item(s).
CAN I CANCEL PART OF THE ORDER?
If you have ordered more than one item, it is possible to cancel part of your order with item/item(s) provided that the order was placed within 24 hours of cancellation.
HOW DO I CANCEL AN ORDER?
Visit the 'My Orders' page and click 'view order' against the order you wish to cancel. You can now see the item(s) you have ordered and click 'Cancel This Item' against the product(s) of your choice. Complete the cancellation form and submit your request. You will then see a cancellation acknowledgment on the webpage and receive an email confirming the cancellation.
I JUST CANCELLED MY ORDER. WHEN WILL I RECEIVE THE REFUND?
If you have opted for a bank account refund, you will receive the refund within 5-7 days of order cancellation. eWallet refunds will be processed within 48 hours, barring weekends and public holidays. For more information on refunds, visit our refunds section below.
WHAT PRODUCTS CAN I RETURN?
Indian Terrain apparel and footwear can be returned as long as the products are unused with price tags & labels intact. The original packaging will also need to be preserved. Please note that accessories such as belts, socks and wallets cannot be exchanged or returned.
HOW DO I RETURN A PRODUCT?
Products purchased on www.indianterrain.com can be returned within 15 days of receiving the order. After logging in to your account, please proceed to the 'My Orders' tab. Choose the Order ID which contains the product you wish to return and once you see all items in that order, click 'return' against the product you wish to return. This will lead you to the returns request page on which you can choose the reason for the return and mode of return. Once you fill in these details, click 'Submit' and your request has been registered.
CAN I RETURN PART OF THE ORDER?
Yes. In your order, you can select the item(s) to be returned.
IN WHAT CONDITION MUST THE PACKAGE BE IN CASE OF A RETURN?
The product(s) will need to be unused with price tags & labels intact and original packaging. We regret to inform you that products without original tags will not be accepted. Please include a copy of your order invoice in the return package.
WHAT IS THE PICK-UP PROCESS? WHY HAVE I BEEN ASKED TO SHIP THE ITEM?
Once you have submitted your returns request, our logistics partner will get in touch with you with regard to the date & time of pick-up. We arrange for pick-up from most of our customer locations. In case we can’t pick up the item from your location, you can ship it to our warehouse. We will reimburse the shipping charges against the original receipt.
WHEN ARE REFUNDS PROVIDED?
We work to provide you with an easy and hassle-free online shopping experience. Once your returned garment passes a Quality Check (QC), you will be refunded within five working days. If you sign-up for an eWallet refund, the amount is credited to your eWallet account immediately!
WHAT ARE THE MODES OF REFUND?
We offer two modes of refund:
1. eWallet: The amount is added to your Indian Terrain eWallet account and is accessible to you at any time for any purchase on www.indianterrain.com. This amount can be redeemed in part or in full during your next purchase. The best part about the eWallet account is that it does not expire. You can redeem the amount at your convenience.
2. Bank Transfer: For payments made through credit cards, debit cards, and net banking, courier and bank charges will be deducted and then the amount will be credited to your account.
You can choose the mode of refund in the return request form.
Please note that for products purchased on discount, you will be refunded an amount equal to the selling price. During our End of Season Sale, we offer only eWallet refunds.
Get in touch with us at email@example.com and be sure to include your invoice number and contact details in your email.
In case of any emergency, please contact 044-42279100