• All items are returnable up to 10 days from purchase
  • Quality checks shall be done prior to the returns/replacements;
  • To initiate a return, customers must log in to their account on our website and submit a return request.
  • Once the return request is submitted, our team will review it and provide further instructions on the pickup.
  • Items must be unused, unworn, and in their original condition with all tags attached to be eligible for return and please use separate packets for items from separate orders.
  • We will ensure a quick, easy and seamless return experience for you.
  • When you return your order fully / partially, the value of the reward points to that extent shall be reversed and accordingly you cannot encash your reward points
  • In case you wish to change the item you bought, you will need to place a return request for the same following the process as stated in this policy;
  • The limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.


  • Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated within 3-5 working days;
  • Our cancellation and return policies are subject to change at our discretion. Customers are advised to review the policies on our website regularly for any updates or changes;
  • If you have any questions or require further clarification regarding our policies, please do not hesitate to contact our customer support team for assistance;
  • Brand will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided;
  • For Credit card/Debit card/Net Banking payments, it may take up to 3-7 business days for the refund amount to reflect in your account (depending upon your bank);
  • For orders placed using Brand Credits, the refund amount will be credited to your Brand Credits account only.


  • You can cancel any order or part of an order within 24 hours of placing the order. Any amount paid will be refunded using the same mode of payment that was used to make the purchase;
  • Cancellation requests for orders can be made by customers by logging into their account within 24 hours of placing the order, provided the order has not been shipped or processed;
  • Once an order is shipped, to cancel an order, customers must contact our customer support team via email or phone and provide the order details;
  • Orders cannot be cancelled once they have been shipped. In such cases, we will do our best to accommodate your request. Else customers may proceed with the return process as mentioned in this policy upon receiving the order.


  • Refusal of return request: Indian Terrain Fashions Limited (ITFL) reserves the right to refuse or cancel any return request.  If the request for returns is not allowed by the Returns Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by ITFL and accept ITFL decision regarding the refusal or cancellation and further agree not hold ITFL liable for any refusal or cancellation. 
  • Frivolous complaints: In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, ITFL reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by ITFL in this regard.
  • Return Shipping Process: In case of damaged claims, ITFL may ask for pictures of the damaged product before it is approved or allowed for return and accordingly the refund shall be processed.
  • For return shipping managed by ITFL, you will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and you are unavailable or not ready to handover the product, ITFL or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund and a maximum of 3 attempts will be made by the logistics service provider.